UK CARES | Complaints

CARES always aims to maintain the highest standards of certification and service, and in doing so it treats the issue of complaints and their resolution very seriously. In general, CARES may deal with three types of complaints;

  • Complaints received by approved firms from their customers.
  • Complaints made to CARES, normally by users of materials and/or products, in relation to the performance of its approved firms.
  • Complaints made to CARES by its approved firms regarding the performance of CARES or any of its staff.

In each of these cases, the handling and investigation of such complaints is the subject of a CARES procedure, and will be handled accordingly, including the taking of any action deemed necessary and the recording of this.
Complaints will be handled as follows;

    • Complaints received by approved firms from their customers.
      These will be handled according to the specific requirements of each certification scheme.

 

    • Complaints made to CARES, normally by users of materials and/or products, in relation to the performance of its approved firms.
      In the first instance, please contact the Chief Executive Officer at; Pembroke House, 21 Pembroke Road, Sevenoaks, KENT, UK, TN13 1XR
      leebrankley@ukcares.com 
      Tel:      00 44 1732 450000        Fax:     00 44 1732 455917

 

  • Complaints made to CARES by its approved firms regarding the performance of CARES or any of its staff.
    In the first instance, please contact the General Manager at: Pembroke House, 21 Pembroke Road, Sevenoaks, KENT, UK, TN13 1XR
    ayhantugrul@ukcares.com 
    Tel:      00 44 1732 450000        Fax:     00 44 1732 455917

For serious unresolved complaints, the complainant can request an independent review of the complaint by the Executive Director of CARES. This request must be made in writing to, and will be considered by the Executive Director of CARES.